Patients kept waiting due to delays in a physician’s schedule is a recurring problem -- but it’s a problem that one doctor is attempting to fix with a new Web-based tool that helps doctors and patients better manage their time.

There are many reasons why, on any given day, one or more of your patients might have a short fuse. There are also four essential steps doctors need to take to handle angry patients: Anticipate, Acknowledge, Apologize, and Make Amends.

It’s easy to talk the talk -- walking the walk is the challenge. But when it comes to living a healthy lifestyle, physicians need to walk that walk in order to boost their credibility when it comes to counseling patients.

If a medical practice employs a physician who is impaired and injuring patients, the practice is open to liability as well. Our experts explain the danger of ignoring the problem, and offer advice on what to do when confronting a colleague with an addiction.