An e-mail exchange last week with an Apple customer service staff member about an iTunes account problem provided me with enough fodder to acknowledge just how impressive a company Apple is when you dig behind the perfect design of their products (despite my Android phone!).

Telerehabilitation, a method of providing rehab services through the use of technology, worked just as well as conventional therapy for patients following total knee arthroplasty, according to a new study. This type of distance therapy is not only effective, but can allow practices to access more patients and open the door to more channels of revenue.

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The risks inherent in inaccurate coding are two-fold: On the financial side, it often means that medical practices are not properly reimbursed. Of greater importance, however, is the growing danger of poor coding resulting in fraud charges.

An old but popular expression notes that one bad apple can spoil the entire bunch. That proverb also holds true where employees are concerned. The key is to stop any negativity spread before it spirals out of control.

As a physician, how do you know whether your staff is as productive as they can be? The answer is, you don’t -- at least not in the sense that some magic red light comes on when productivity levels drop. But there are electronic tools and procedures that can be put in place to help physicians determine whether employees are meeting their goals and objectives.

Imagine a workplace where you were encouraged to experience autonomy, mastery and a sense of purpose. Now imagine creating a work environment that offered your employees similar gifts. That's the enchanting vision I discovered in a highly engaging and clever new video by author Dan Pink.

The most important thing to provide a comfortable work environment for employees is making sure they feel someone notices and appreciates their work.

The increasing number of reviews, ratings and patient satisfaction scores available to consumers will impact a hospital's bottom line, as better patient engagement means reduced costs.

Negative online reviews do happen, and physicians need to know not only how to minimize their impact, but how or even if they should respond.

How much productive time do you lose reaching out to a referring physician and waiting to hear back? What if you were able to access the intelligence and years of experience of a group of physicians, with a few taps on your mobile?

It would be a fantasy fulfilled if a machine could really make money without the user going to prison. Dream on no longer. The future is here. Or, in a nod to transparency, it is almost here.

Since it is hard to measure success many doctors find additional ways to find meaning or satisfaction, such as focusing on making money, reducing the scope of their practice and finding other outlets outside and inside medicine.

As professionals we are daily preoccupied with a lot of important work and branding may seem trivial. However, we are judged every day, and how we present ourselves affects our ability to do the best job for our patients, affects our bottom line, and therefore how we feel about what we do.

The patient experience, and in many respects the healing process, begins in the medical practice’s waiting room. Are the walls bland, the chairs uncomfortable, or the magazines outdated?

Mystery shoppers are seeing an increase in acceptance by healthcare organizations and physician practices as they look for ways to improve their services and create a sense of accountability for everyone.

Physician marketing sucks! At least, that's what my clients and other physicians tell me repeatedly. I take that to mean one of two things: Either having to market as a physician business owner is a very distasteful activity, or the marketing skills of a physician business owners are severely lacking. Or both. The secret ingredient of successful marketing is education -- educating yourself and educating the right prospective clients or patients. And physicians are natural educators.